Privacy Policy

At Eagle Carpets, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you interact with our website, shop, or services. By using our services, you agree to the terms outlined in this policy.
 
 
1. Information We Collect
We collect personal and non-personal information to provide and improve our services. The types of data we collect include:

 
Personal Information:

Name, email address, phone number, and delivery address provided during checkout or consultations.
Floor dimensions and product preferences shared during measurements or consultations.
 
Technical Data:

IP address, browser type, device information, and browsing activity collected through cookies and Shopify analytics tools.
 
Third-Party App Data:

Information processed through third-party Shopify apps used to enhance your shopping experience (e.g., payment gateways, marketing tools).
 

 
2. How We Use Your Information
We use your data for the following purposes:

 
Order Fulfillment: To process and deliver your orders, including sharing necessary details (e.g., name, delivery address) with suppliers and logistics partners.
Customer Support: To respond to inquiries, provide consultation, and assist with installations.
Marketing Purposes: To send personalised offers, promotions, and updates about our products and services. You can opt out of marketing communications at any time.
Improving Services: To analyze customer behavior and preferences, helping us enhance our website, products, and overall customer experience.
 

 
3. Sharing Your Information
We may share your information with trusted third parties to serve you better:

 
Shopify and Third-Party Apps:

We use Shopify as our e-commerce platform and integrate third-party apps to enhance functionality (e.g., payment processing, analytics). These apps comply with Shopify’s strict privacy standards.
 
Suppliers and Partners:

We share limited information (e.g., name, floor dimensions, delivery address) with suppliers and logistics partners to ensure accurate product customisation and timely delivery.
 
Legal Requirements:

We may disclose your information if required by law or to protect our rights, property, or safety.
 

 
4. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience and analyse website performance. You can manage cookie preferences through your browser settings, but disabling cookies may limit certain functionalities of our site.

 

 
5. Marketing Communications
We may use your contact information to send you promotional emails, newsletters, or updates about our products and services. You can unsubscribe from these communications at any time by clicking the "Unsubscribe" link in the email or contacting us directly.

 

 
6. Data Security
We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

 
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

 

 
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover such data, we will delete it immediately.

 

 
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Effective Date." We encourage you to review this policy periodically.

 

 
10. Contact Us
If you have questions, concerns, or requests regarding your data, please contact us:

 
📞 Phone: 024 7625 1414
📧 Email: contact@eaglecarpets.co.uk
📍 Address: 189-193 Lockhurst Ln, Coventry CV6 5NQ

 
We aim to respond to all inquiries within 5 business days.